Shipping policy

This page provides detailed information about our shipping process, delivery times, and costs for orders placed with hottub.pro

 

1. Delivery Timeframes (GMC Requirement)

 

The total time to receive your order is the sum of our Handling Time (time to process and pack your order) and Transit Time (time the courier takes to deliver it).

Timeframe	Detail
Handling Time:	1 business day (Monday – Friday)
Transit Time:	1-3 business days (Monday – Friday)
Total Delivery Time:	2-4 business days

 

2. Order Processing

 

 

Order Cut-off Time (GMC Requirement)

 

All orders placed before the daily cut-off time will be processed on the same business day. Orders placed after the cut-off time will be processed the following business day.

• Order Cut-off Time: 11:00 PM EST (Eastern Standard Time)

 

3. Shipping Costs (GMC Requirement)

 

We strive to offer the best value to our customers.

• Shipping Cost: We offer free shipping for all orders in the UK.

 

4. Shipping Carriers

 

We partner with reliable shipping carriers (e.g., DHL, La Poste, etc.) to ensure your order is delivered safely and promptly. Once your order ships, you will receive a tracking number to monitor your package's progress.

 

5. Delivery Address

 

Please ensure your delivery address is accurate during checkout, as we are unable to redirect orders once they have been dispatched. If the address provided is incorrect and the package is returned to us, you may be responsible for re-shipping costs.